Privacy Policy

1. INTRODUCTION

Elemental Frequencies Shamanic Services ("Elemental Frequencies," "we," "us," or "our") is a registered business operating in Edmonton, Alberta, Canada. We are committed to protecting the privacy and personal information of all individuals who interact with our website, services, and communications.

This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), Alberta's Personal Information Protection Act (PIPA), and where applicable, the European Union's General Data Protection Regulation (GDPR).

By accessing our website at elementalfrequencies.biz, booking a session, completing an intake form, or otherwise engaging with our services or content you consent to the practices described in this Privacy Policy.

2. WHO WE ARE

Business Name: Elemental Frequencies Shamanic Services
Owner: Jaleen Starratt
Location: Edmonton, Alberta, Canada
Website: elementalfrequencies.biz
Contact Email: [email protected]

3. INFORMATION WE COLLECT

We collect personal information only for legitimate business purposes and only to the extent necessary to provide our services. The categories of personal information we collect include:

3.1 Identity and Contact Information

Full name

Email address

Phone number

General location

3.2 Health and Wellness Information

Physical, emotional, psychological, and spiritual symptoms or blockages as disclosed in intake forms

Current medical conditions and medical supervision status

Current prescription and non-prescription medications

Previous experience with energy medicine or alternative therapies

3.3 Business Information (Coaching Clients)

Business name, description, and offer

Business goals, revenue information, and growth challenges

Previous coaching or mentorship experience

3.4 Session Information

Session recordings (audio and/or video via Zoom)

Professionally produced audio recordings of meditative journeys

Personal session notes made by Jaleen Starratt during and after sessions

Intake form responses

3.5 Communications

Email correspondence between you and Elemental Frequencies

Any written communications submitted through our website or booking platform

3.6 Booking and Payment Information

Appointment booking data collected through Go High Level

Payment transaction data processed through Stripe and PayPal

Billing information as required to complete transactions

3.7 Website Activity

IP address and browser type

Pages visited and time spent on our website

Referring URLs and website navigation data

Cookie and tracking data collected through Go High Level

4. HOW WE COLLECT YOUR INFORMATION

We collect personal information through the following means:

- Intake forms completed prior to booking a session

- Zoom sessions (recorded with your prior consent)

- Email communications

- Website activity and cookies via Go High Level

- Booking and scheduling through Go High Level

- Payment processing through Stripe and PayPal

- Direct correspondence with Jaleen Starratt

5. HOW WE USE YOUR INFORMATION

We use your personal information solely for the following purposes:

- To prepare for and deliver sessions tailored to your specific needs

- To maintain accurate session notes and records for continuity of care

- To communicate with you before, during, and after your sessions

- To send post-session follow-up emails, integration recommendations, and homework

- To process bookings and payments securely

- To send marketing communications where you have provided consent (you may withdraw consent at any time)

- To comply with applicable legal obligations

- To improve our services based on aggregate, anonymised feedback

- We do not use your personal information for any purpose beyond what is described in this policy without your explicit consent.

6. SENSITIVE PERSONAL INFORMATION

We collect health-adjacent and wellness-related information through our intake forms. This information is considered sensitive personal information under PIPEDA and PIPA and is treated with the highest standard of care. This information is:

- Collected solely for the purpose of preparing for and delivering your session

- Accessible only to Jaleen Starratt

- Never shared with third parties without your explicit written consent

- Stored securely and separately from general contact information where possible

- By completing an intake form, you consent to the collection and use of this sensitive information for the purpose of your session only.

7. SESSION RECORDINGS

Sessions conducted via Zoom may be recorded for the purpose of providing you with a session recording as part of your service package. By booking a session you consent to the recording of your session. Session recordings are:

- Stored securely with a private contracted secure session recording storage platform

- Shared with you directly via a secure link or file transfer

- Not shared with any third party without your explicit written consent

- Retained for the duration of the contracted secure session recording storage platform agreement.

8. DISCLOSURE OF YOUR INFORMATION

We do not sell, rent, trade, or otherwise disclose your personal information to third parties except in the following limited circumstances:

8.1 Service Providers We work with the following third-party platforms to operate our business. Each operates under its own privacy policy and data protection standards:

Go High Level — website hosting, booking, CRM, and email marketing platform

Stripe — payment processing

PayPal — payment processing

Zoom — video session delivery and recording

Google Drive or WhatsApp — secure file delivery where applicable

We share only the minimum information necessary with each platform to deliver our services.

8.2 Legal Requirements We may disclose your personal information if required to do so by law, court order, or governmental authority, or if we believe disclosure is necessary to protect the rights, property, or safety of Elemental Frequencies, our clients, or others.

8.3 Your Consent We may share your information in any other circumstance with your prior explicit written consent.

9. DATA RETENTION

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected and to support the ongoing delivery of our services. We do not apply fixed deletion schedules to most categories of data. Specific practices are as follows:

Intake forms and session notes — retained indefinitely within our secure business systems to support continuity of care across sessions

Session recordings — retained indefinitely within our contracted secure storage platform for your continued access, unless you request deletion

Payment records — retained for a minimum of seven years in accordance with Canadian tax and financial record-keeping requirements under the Income Tax Act

Email communications — retained within our Go High Level platform in accordance with Go High Level's own data retention policies

Website activity data — retained within our Go High Level platform in accordance with Go High Level's own data retention policies

You have the right to request deletion of your personal information at any time by contacting us at [email protected]. We will action all deletion requests within 30 days, except where retention is required by law.

10. DATA SECURITY

We take the security of your personal information seriously and implement reasonable technical and organisational measures to protect it from unauthorised access, disclosure, alteration, or destruction. These measures include:

- Password-protected accounts and platforms

- Secure, encrypted payment processing through Stripe and PayPal

- Restricted access to client records — accessible only to Jaleen Starratt

- Secure file transfer for session recordings and audio deliverables

While we take every reasonable precaution, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security but are committed to protecting your information to the best of our ability.

11. YOUR RIGHTS

Depending on your location, you may have the following rights regarding your personal information:

11.1 Canadian Residents (PIPEDA and PIPA)

-The right to access the personal information we hold about you

- The right to request correction of inaccurate or incomplete information

- The right to withdraw consent to the collection or use of your information (subject to legal and contractual limitations)

- The right to request deletion of your personal information where it is no longer necessary for the purposes for which it was collected

11.2 European Union Residents (GDPR) In addition to the rights above, EU residents have the right to:

- Data portability — receive your personal data in a structured, commonly used format

- Restriction of processing in certain circumstances

- Object to processing based on legitimate interests

- Lodge a complaint with your local data protection authority

To exercise any of these rights, please contact us at [email protected]. We will respond to all requests within 30 days.

12. COOKIES AND WEBSITE TRACKING

Our website is built and hosted on Go High Level, which may use cookies and similar tracking technologies to collect website activity data. Cookies are small data files stored on your device that help us understand how visitors interact with our website.

By using our website, you consent to the use of cookies in accordance with this policy and Go High Level's own privacy and cookie policies. You may disable cookies through your browser settings, though doing so may affect the functionality of certain areas of our website.

13. MARKETING COMMUNICATIONS

We may send you marketing communications, post-session follow-up emails, and promotional content where you have provided consent to do so. You may withdraw your consent and unsubscribe from marketing communications at any time by:

Clicking the unsubscribe link in any marketing email

Contacting us directly at [email protected]

Withdrawal of consent for marketing communications does not affect communications necessary to deliver your booked services.

14. THIRD-PARTY LINKS

Our website may contain links to third-party websites, platforms, or resources. We are not responsible for the privacy practices of any third-party sites. We encourage you to review the privacy policies of any external sites you visit.

15. CHILDREN'S PRIVACY

Our services are intended for adults aged 18 and over. We do not knowingly collect personal information from individuals under the age of 18. If you believe a minor has submitted personal information to us, please contact us immediately at [email protected] and we will take steps to delete it promptly.

16. CHANGES TO THIS PRIVACY POLICY

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically. Your continued use of our website or services following any changes constitutes your acceptance of the updated policy.

17. CONTACT US

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:

Elemental Frequencies Shamanic Services
Jaleen Starratt
Edmonton, Alberta, Canada
Email: [email protected]
Website: elementalfrequencies.biz